We manage a growing portfolio of holiday villas and are seeking a reliable, detail-oriented professional to oversee listing management and guest communication. This role is ideal for someone who takes pride in maintaining high-quality listings and delivering an excellent guest experience.
Key Responsibilities 1. Listing Management • Create, edit, and optimise property listings across online travel platforms • Ensure all listing elements (descriptions, photos, amenities, pricing, and availability) are accurate and up to date • Monitor competitor pricing and recommend adjustments to maintain visibility and maximise revenue • Identify and resolve gaps or inconsistencies in listing content before they impact the guest experience • Maintain accurate calendar synchronisation to avoid booking conflicts 2. Guest Communication • Monitor and manage shared inboxes, responding to inquiries, pre-stay questions, and in-stay requests in a timely and professional manner • Ensure all communication is clear, polite, and aligned with company standards • Escalate complex issues when necessary, providing concise and accurate summaries • Maintain a log of recurring questions to support the development of standardised responses
Role Details • Part-time, flexible schedule • Expected workload: approximately 2–3 check-ins per day • Working hours can be adjusted to ensure timely responses and smooth operations
Preferred Qualifications • Understanding of short-term rental or property management operations (preferred) • Experience working in remote, fast-paced environments
Requirements • Experience in short-term rental management or hospitality (preferred) • Familiarity with online booking platforms (e.g., Airbnb, VRBO, Booking.com) • Strong written communication skills • High attention to detail and strong organisational ability • Ability to work independently and manage multiple tasks efficiently • Experience with property management tools (e.g., channel managers) is a plus
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