We are looking for a highly proactive and hands-on Brand Manager to support the day-to-day running and growth of a fashion e-commerce brand.
This is an execution-focused role suited to someone who is organised, creative, and comfortable managing multiple areas including content, customer experience, website updates, and influencer outreach.
Key Responsibilities:
1. Social Media (Instagram & TikTok) - Plan, create, and post daily content across Instagram and TikTok - Execute a minimum of 2 posts per day - Monitor engagement and respond to comments and DMs - Stay on top of trends and adapt them for the brand
2. Website Management - Update and manage the Shopify website (products, descriptions, pricing, inventory) - Ensure the website is visually aligned and conversion-focused - Monitor product performance and flag issues
3. Email & Email Marketing - Manage incoming customer emails and enquiries - Create and send email campaigns (product drops, promotions, updates) - Maintain and organise email lists
4. Customer Service - Handle customer enquiries across email, social media, and website chat - Manage returns, exchanges, and order-related issues - Deliver a high-quality and responsive customer experience
5. Influencer Outreach & PR Gifting - Identify and reach out to influencers and creators - Coordinate gifting and track performance - Build and maintain relationships with creators
Requirements: - Experience managing Instagram and/or TikTok accounts - Comfortable creating content (filming and editing on phone) - Experience with Shopify or similar platforms - Strong written communication skills - Highly organised and detail-oriented - Proactive and able to work independently
Nice to Have: - Experience in fashion, beauty, or e-commerce - Familiarity with email marketing platforms (e.g. Klaviyo, Mailchimp) - Experience with influencer marketing or PR gifting
What We’re Looking For: - Someone who executes quickly and consistently - Creative, but also organised and reliable - Comfortable wearing multiple hats - Takes ownership and gets things done without being asked
Targets (First 30 Days): - Consistent daily posting (minimum 2 posts/day) - Improved response time to customer enquiries - Active influencer outreach pipeline - Regular website updates and email campaigns
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