I run a growing portfolio of holiday villas and I need a reliable pair of hands to keep our listings sharp and our guests happy. Your core focus will be twofold:
1. Listings Management • Create, edit, and optimise villa listings on Airbnb and Vrbo – copy, photos, amenities, pricing, and calendar sync must stay spotless. • Track competitor rates and suggest small tweaks that keep us visible without hurting revenue. • Spot gaps in our listing content (for example on Vrbo where some amenities may map differently) and fix them before guests ever notice.
2. Guest Communication • Monitor the shared inbox and answer every email inquiry, pre-stay question, or in-stay request with a polite, upbeat tone within a couple of hours during your shift. • Escalate the occasional complex issue to me with a concise summary so I can jump in fast. • Keep a simple log of common questions so we can build out canned replies over time.
The role is part-time and flexible; I’m targeting 2–3 check-ins per day, seven days a week, but we can refine the exact hours to fit your schedule and still guarantee responsive service for our guests.
Acceptance criteria • All new bookings and inquiries acknowledged via email within two hours during agreed working hours. • Zero calendar clashes between Airbnb and Vrbo. • Weekly snapshot of listing changes made, pricing adjustments suggested, and guest feedback themes.
If you already know the Airbnb or Vrbo host dashboards, that’s a plus. Light experience with tools like iGMS or Hostaway is welcome but not required; I’m happy to walk you through my current workflow.
Sound like a good fit? Tell me about a time you fixed a listing issue before a guest noticed, and let’s get started.
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