Expected duration: 1 - 2 weeks This project entails a comprehensive analysis of customer complaints, aimed at distilling core issues and their underlying causes into an organized Excel spreadsheet. Key tasks include gathering complaint data from diverse sources, categorizing the complaints by type, and pinpointing recurring problems along with their root causes. The findings will be systematically documented, detailing complaint types, causes, frequencies, and relevant notes. Additionally, significant trends and areas for enhancement will be highlighted. Regular updates and discussions will occur via Teams to track progress, ensuring the final deliverable is a clear, insightful overview of all complaints and their implications for improvement.
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