AI Tier-1 Customer Service Agent – FreeScout + WordPress/WooCommerce + OTT + Airwallex + BTCPay
Description
We are an IPTV/OTT provider looking for an expert to build a fully automated Tier-1 AI customer service agent.
Our business model is very simple, and we already have defined workflows for all customer interactions. The challenge is volume: we receive a high number of enquiries by chat and email, and need AI to take over frontline support.
Customers contact us via:
Chatbot on our WordPress/WooCommerce website
Email, which creates tickets in FreeScout
The AI must automatically handle both entry points, applying our existing workflows and replying directly to customers.
Requirements
FreeScout Integration – AI reads new tickets/replies, responds automatically, escalates only if blocked.
WordPress/WooCommerce Integration – AI pulls order data, subscriptions, and order/user meta (app usernames, passwords, plan type, device IDs, etc.).
OTT Platform Integration – AI checks subscription status (active/pending), triggers provisioning, and supplies credentials (username/password or reset/activation link).
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