I require the services of a skilled technical writer to develop a runbook outlining the procedures to follow in the event of a business email compromise. This type of targeted attack involves malicious actors deceiving employees through email impersonation, typically of executives or key business partners, in an attempt to manipulate them into transferring funds or sensitive information.
The requested runbook should provide a comprehensive yet easy to understand guide for staff on identifying and responding appropriately to such incidents. It needs to clearly explain the methodology commonly used by cybercriminals and techniques for verification, such as confirming requests through alternative communication channels. The document must outline internal reporting processes to relevant departments like IT and include guidance on preserving digital evidence for subsequent investigation.
Topics that require coverage include establishing a response team, securing affected systems, resetting credentials, conducting audits and implementing any necessary security upgrades to prevent recurrence. The style needs to be practical yet sensitive to potential distress caused. Finally, the runbook deliverable should include recommendations for ongoing awareness training to help protect the organization from increasingly sophisticated social engineering techniques. Accuracy and clarity are paramount to support staff handling under pressure.
I hope this well written description provides interested freelancers with a clear scope of work to formulate proposals. Please get in touch if you need any additional details to submit a bid.
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