Expected duration: Ongoing We are looking to bring in another helpdesk support person for a small web design company and also provide occasional support to the principle web designer/project manager.
Who is this role suited to
-Very confident and knowledgeable around WordPress and Elementor -Someone that can work alone and with a small team -Work remotely -At a desk/online for the vast majority of the day -Has other clients to supplement income -Has a stable freelance job / or small business owner with plenty of capacity for more work -Possibly already running their own small web design business -Wants a longer term role (3 to 5 years)
Essential skills
Soft skills -Customer service and client handling -Proactive attitude -Ability to use initiative -Great attention to detail -Timely response internally and to clients -Logical troubleshooting -Great written and verbal English
Technical skills -Excellent knowledge of WordPress/Popular Theme/Popular Plugins -Excellent knowledge of Elementor, Avada and other web builder tools -Good working knowledge of WooCommerce -Photoshop or similar -Ability to troubleshoot errors via logs and browser tools -Good understanding of SEO -Good understanding of domains, email and hosting - Project management
Scope of work (This list is not exhaustive)
-Provide general ticket support through our helpdesk on demand. -Content updates to sites -Basic pricing/quotes on support requests using our formula -Provide online training to clients using WordPress, Elementor and WooCommerce -Troubleshooting of client site issues
Support to principal designer and project manager
-Experience of building sites with Elementor -Experience of client and project management -Experience of enquiry / introduction calls -Experience of creating proposals.
Availability -Monday to Friday - 9am to 5pm
Response times -Aim for a response within 1 hour -Agree to respond within 3 hours
Around 10 to 20 hours per month on average. More if required to assist on projects.
Sales-Driven Google Ads Setup Category: A / B Testing, Google Ads, Google Adwords, Internet Marketing, Keyword Research, PPC Marketing, Search Engine Marketing (SEM), SEO Budget: ₹600 - ₹1500 INR
TRABAJO EN AIRTABLE Category: Airtable, Project Scheduling Budget: $250 - $750 USD
22-Aug-2025 22:01 GMT
PDF Catalog Data Extraction Category: Data Analysis, Data Cleansing, Data Entry, Data Extraction, Data Management, Data Processing, Data Visualization, Excel, Image Processing, PDF Budget: £20 - £250 GBP
Nail Salon grow in clientele Category: Content Marketing, Digital Marketing, Google Ads, Internet Marketing, Link Building, Marketing, SEO, Social Media Marketing Budget: $10 - $30 USD
22-Aug-2025 21:56 GMT
Personal Knowledge Panel Creation Category: Biography Writing, Content Creation, Content Writing, Digital Marketing, SEO, Social Media Management, Web Design, Web Development Budget: $10 - $30 USD
22-Aug-2025 21:55 GMT
3D Render for Residential Plans Category: 3D Architecture, 3D Design, 3D Drafting, 3D Modelling, 3D Rendering, Architectural Rendering, AutoCAD, Building Architecture Budget: £20 - £250 GBP
22-Aug-2025 21:54 GMT
Fix Local Site Error Category: HTML, PHP, Troubleshooting, Web Development, Web Design, Website Optimization, Website Testing, WordPress Budget: €30 - €250 EUR
22-Aug-2025 21:53 GMT
Luxury Perfume Brand Website Category: CSS, ECommerce, Graphic Design, HTML, SEO, Web Design, Web Development Budget: $3000 - $5000 USD
