The Business Data Analyst is responsible for the defining, developing, configuring and supporting computer applications for Luxottica Retail and the IT department. The Business Analyst will be responsible for supporting analytics for bandwidth upgrades and other technical improvement projects for retail stores. For bandwidth upgrades, the analyst will ensure billing ceases upon disconnection dates, runs weekly reports on billing status, and continues to seek opportunities to upgrade/save money on an ongoing basis. Reporting for other technical projects will also be required. The Analyst must have the ability to build and use an Access DB to support data around project initiatives as well as be proficient in Excel for analyzing billing data, running reports, etc.
Responsibilities * Provide first application level phone/email support to customers * Analyze problems, answer questions and provide training about the software * Make basic customizations based on customer needs * Identify, test, and identify workarounds for bugs * Provide regular updates to customers on open support issues * Research issues dealing with 3rd party technology * Assist in editing of training materials and manuals * Evaluation of Java Code * Script Development and utilities
Required Skills * Java Based Web Applications * SAP understanding * Experience in System Development * Oracle database * Perl/CGI DESIRED * Excellent Knowledge of MS Access and Excel * Understanding of Telecommunications a plus
