Start immediately. Work with project lead under his supervision. Time zone will be US East Coast. Invoice & payments in US$. Price will be fixed turn key for all courses. The engagement will be conditional on the quality of first course. Rates will be negotiated.
Course focus: Customer Service 2 courses per week for 5 weeks
10 training course Content Specifications Documents (CSD). Course titles, brief description and course topics will be provided. The CSD should provide the following details and requirements: A course structure consisting of 4-6 topics that each focus on a single learning objective that can be taught in approximately 3-4 minutes of narrative and animated instruction (approx. 18-24 total minutes of instruction per course) A stated learning objective for each topic A list of the key instructional points for each topic that must be taught and tested A detailed list of the subject matter materials that directs the writer to the specific documents or sections of documents necessary for creating the instruction for each topic A suggestion for a relevant job aid that relates to a specific topic or the course in general Recommended glossary terms and definitions relevant to the course content
All necessary subject matter, including any relevant charts, graphs, or tables that may be required to properly convey the instruction to the learner, in a format that is logically structured for the ease and efficiency of the writing task. May be embedded in CSD, or provided separately as Word documents.
